Return & Refund Policy

Thank you for shopping with Oryzadoo. We strive to provide high-quality products and excellent service. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Returns

Customers may request a return within 7 days of receiving the product.

To be eligible for a return:

The item must be unused and in the same condition that you received it.
The item must be in the original packaging.
You must provide the order receipt or proof of purchase.

Items that do not meet these conditions may not be accepted for return.

2. Non-Returnable Items

Certain types of products cannot be returned, including:

Perishable goods
Personal care items
Gift cards
Downloadable or digital products
Items marked as final sale

3. Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

The refund will be processed to your original payment method.
It may take 5–7 business days for the refund to appear in your account, depending on your payment provider.

4. Late or Missing Refunds

If you have not received your refund:

Check your bank account again.
Contact your credit card company or payment provider.
Contact your bank, as processing time may vary.

If you still have not received your refund, please contact us.

5. Exchanges

We replace items only if they are:

Defective
Damaged
Incorrect product delivered

If you need to exchange an item, please contact us before returning the product.

6. Return Shipping

Customers are responsible for return shipping costs unless the product received is defective or incorrect.

Shipping costs are non-refundable.

We recommend using a trackable shipping service when returning items.

7. Order Cancellation

Orders can be cancelled before the product is shipped. Once the order has been dispatched, cancellation may not be possible.

8. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Website: https://oryzadoo.com
Email: support@oryzadoo.com